Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Purchase or account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Records of meetings and decisions
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Account information, including registration details
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or viewing history
- Website and app user journey information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legitimate Interest
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legitimate interest:
- On occasion, we process data from leads from business contacts in the process of qualifying a sale. We send them email marketing and they have the option to remove themselves by unsubscribing at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
Where we get personal information from
- People directly
- Publicly available sources
How long we keep information
We retain the data that we process about you for a maximum of 24 months after the initial processing or the end of a contractual agreement.
Who we share information with
Data processors
Websand (websand.co.uk)
This data processor does the following activities for us: Management and delivery of our email marketing process.
Pipedrive (pipedrive.com)
This data processor does the following activities for us: Management of customer records and the sales process
And, on occasion, a small network of carefully chosen partners who we engage with under the jurisdiction of overarching Data Protection Agreements
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, Californian and Canadian Data Laws, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
25 April 2024